Troubleshooting and Common Problems

I can't log in
Make sure you are logging in to https://stagehand.app. Check your user ID and password. Also make sure that you are logging in using the same method that yo...
Mon, May 30, 2022 at 4:42 PM
How do I change my password?
Go to https://stagehand.app and click LOG IN and then select "Don't remember your password?" and you will be guided through the process of ch...
Mon, May 30, 2022 at 4:55 PM
I can't change my password?
The most common reason for not being able to change your password is that you originally created your account with Google or Facebook and now you are trying...
Tue, May 26, 2020 at 8:30 PM
I am not receiving email notifications (Google/Facebook sign up)
Stagehand uses the email address you signed up with OR if you signed up with Google or Facebook it will use the email address associated with that Google or...
Thu, Oct 15, 2020 at 1:21 PM
I am still not receiving email notifications
Occasionally valid emails can sometimes end up in your email providers junk/spam filter, the best way to avoid this is to adding Stagehand to your safe send...
Thu, Oct 15, 2020 at 1:54 PM
I want to change my login information
If you want to change your login information because you created your Stagehand profile with an email that no longer exists or for any othe reason, please s...
Mon, May 30, 2022 at 4:45 PM
I can't verify my user account
When you first sign up, you will be sent an automated email to verify that you own the email address you provided. If you did not receive this email, check ...
Tue, May 26, 2020 at 8:31 PM
"Not Secure" or "Your connection is not private" message when on stagehand.app
Symptoms When you go to https://stagehand.app, you see a Not Secure message beside the address bar and/or a "Your connection is not private" page...
Tue, May 24, 2022 at 8:12 PM