Occasionally valid emails can sometimes end up in your email providers junk/spam filter, the best way to avoid this is to adding Stagehand to your safe senders list.  Your email provider will have their own instructions for adding a sender to a safe senders list but here are a few common ones: 


Outlook.com (formerly Hotmail)
  1. Open the email. Then click the three dots and click Add to Safe senders.

    Outlook Email Add to Safe senders 
  2. Add the Stagehand domain (@stagehand.app) to the safe senders list and click OK.


For additional help with safelisting email addresses in Outlook, please see Microsoft's support.