Stagehand does not currently support payments to debit cards, if you have accidentally entered a debit card please follow these steps to change it to a bank account: 

  • Ensure you have your bank account information available either from a cheque or online banking
  • sign on to
  • Select Edit Profile
  • Select Payments
  • Select the Blue "My Stripe Connect Account" 
  • Select the person icon on the top right
  • Scroll down to "Payout Details" and select it
  • DO NOT add another account, you must change the Debit card to a Bank account
  • Select the pencil icon in the top right

  • Change from a Debit Card to a Bank account by clicking on Bank Account (you may be prompted to re-enter your debit card number for security purposes). 

  • Enter your banking information 
  • SAVE and Close out of the window. 
  • Your Stripe Account has now been updated and Stripe can transfer payments to your account.  

If you have any questions please send a note to